Shipping policy

Shipping Policy

Thank you for shopping with Southern Charm Collectibles. We are a small business and work hard to process and ship orders as quickly and accurately as possible.

Please review the following shipping information before placing your order.

Order Processing

Processing time is the time required to prepare your order before it is shipped. It does not include carrier transit time.

Processing times may vary depending on the type of product ordered.

In-stock merchandise is generally processed as quickly as possible. Print-on-demand, personalized, custom, made-to-order, and special-order products may require additional production time before shipment.

Any estimated production or processing times shown on a product page are estimates and are not guaranteed delivery dates.

Shipping & Delivery Estimates

Shipping and delivery estimates provided at checkout or elsewhere on our website are estimates only.

Actual delivery times may vary due to carrier delays, weather, holidays, high shipping volumes, incorrect addresses, customs processing, or other circumstances outside the reasonable control of Southern Charm Collectibles.

We cannot guarantee a specific delivery date unless we expressly agree to one in writing.

Multiple Shipments

Some orders may contain products fulfilled from different locations or by different fulfillment partners.

As a result, items from the same order may arrive in separate packages and on different days.

Receiving part of your order does not necessarily mean the remaining items are missing.

When available, separate tracking information may be provided for each shipment.

Print-on-Demand Products

Some products are created and shipped by third-party print-on-demand fulfillment partners after an order is placed.

Production and shipping times for these products may differ from products we stock directly.

Orders containing both stocked merchandise and print-on-demand merchandise may be shipped separately.

Custom & Made-to-Order Products

Custom, personalized, and made-to-order products may require additional production time before shipment.

Estimated production and shipping timelines may be provided with the product listing, quote, order confirmation, or approved design proof.

Production times and delivery dates are estimates unless Southern Charm Collectibles expressly guarantees a specific date in writing.

Customer delays in approving artwork, providing required information, or responding to design questions may extend production and delivery timelines.

Shipping Charges

Applicable shipping charges are displayed at checkout before payment whenever possible.

Shipping charges may vary based on destination, package size, weight, fulfillment location, product type, and shipping method.

Tracking Information

When tracking information is available, it will generally be provided after the order ships.

Please allow time for the carrier’s tracking system to update after receiving a shipping notification.

Correct Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your order.

If you discover an address error, contact us immediately. We will make reasonable efforts to update the address before shipment, but we cannot guarantee changes once an order has entered fulfillment or shipped.

Southern Charm Collectibles is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

Additional shipping charges resulting from an incorrect address, refused delivery, or an unclaimed package may be the customer’s responsibility.

Packages Marked Delivered

If carrier tracking shows that a package was delivered but you cannot locate it, please:

• Check around the delivery location.

• Check with other members of your household.

• Check with neighbors, building staff, or others who may have accepted the package.

• Verify that the shipping address on your order was correct.

• Contact the shipping carrier when appropriate.

Please also contact Southern Charm Collectibles promptly so we can review the available tracking information and determine what assistance may be available.

A carrier’s delivery confirmation may be considered evidence of delivery, subject to applicable law and the circumstances of the shipment.

Lost Packages

If tracking does not show delivery and you believe a package has been lost in transit, please contact us.

We may need to work with the shipping carrier or fulfillment provider to investigate the shipment before determining the appropriate resolution.

Carrier investigations can require additional processing time.

Shipping Damage

Please inspect your order promptly after delivery.

If your package or merchandise arrives visibly damaged, please contact Southern Charm Collectibles within 48 hours of confirmed delivery whenever possible.

Please retain the product, shipping box, packaging materials, and shipping label while the claim is being reviewed.

We may request photographs or other information needed to document shipping damage and pursue a claim with the carrier or supplier.

Shipping-damage claims are also subject to our Return & Refund Policy.

Refused & Unclaimed Shipments

Orders that are refused, unclaimed, or returned to us because of an incorrect or incomplete address may not qualify for reimbursement of original shipping charges.

If an eligible order is reshipped, the customer may be responsible for additional shipping costs.

Custom, personalized, Final Sale, and other non-returnable products remain subject to the restrictions contained in our Return & Refund Policy.

Shipping Delays

Once a package has been transferred to the shipping carrier, certain delays are outside our control.

Southern Charm Collectibles is not responsible for reasonable carrier delays resulting from weather, transportation disruptions, holidays, labor disruptions, natural disasters, emergencies, or other circumstances beyond our reasonable control.

However, if a shipment appears lost or experiences an unusual delay, please contact us and we will make reasonable efforts to assist.

International Shipping

International shipping availability, if offered, may vary by product and destination.

Customers are responsible for any duties, taxes, customs charges, brokerage fees, or other import-related charges unless expressly stated otherwise at checkout.

International shipments may experience additional delays caused by customs or local carriers.

Order Changes & Cancellations

Please contact us immediately if you need to change or cancel an order.

We cannot guarantee that an order can be changed or canceled after processing, fulfillment, production, personalization, or shipment has begun.

Custom and personalized orders cannot be canceled or changed after the customer has approved the design and production has begun.

Please refer to our Return & Refund Policy for additional information regarding cancellations, returns, Final Sale products, and custom merchandise.

Contact Us

If you have questions regarding an order or shipment, please contact:

Southern Charm Collectibles

hello@dreamsoutherncharm.com

Please include your order number whenever possible so we can assist you efficiently.

Nothing in this Shipping Policy is intended to limit any rights or remedies that cannot legally be waived under applicable law.